The Coronavirus crisis has affected us all, and at this uncertain time our thoughts go out to all of you, our customers, who are living through difficult times and unsure whether you will be able to enjoy the holiday you planned.
Please be assured that if you are due to travel in 2020, but are unable to due to Coronavirus related travel restrictions, we will do everything possible to arrange a suitable alternative by contacting the property owner to try to arrange a alternative date, or issue you with credit voucher that can be used either for later this year or next year.
The Portuguese government has successfully managed to keep the pandemic outbreak at extremely low numbers, and have started to ease restrictions slowly since beginning of May. Practically everything is open by now: restaurants, golf courses, beaches, sport centres, shops and shopping centres are back in business. There are capacity restrictions in place, so the distancing between tables and people can be implemented. Face masks must be worn by everybody in confined spaces such as shops and supermarkets. All shops and restaurants provide the possibility to sanitize your hands before going inside and at leaving.
What would happen if we are advised we cannot travel?
Should the FCO (Foreign and Commonwealth office) or equivalent abroad issue advice against "all but essential travel", we will issue you with a credit voucher to use later in the year or next year
If I move my dates, is there an option to change to a different property?
In most cases this will be possible, however its always better to comunicate with us so together we will find a suitable solution for you. The credit voucher allows you to use all funds paid towards another booking subject to availability. The price for your booking will be calculated at the prevailing rate for those new dates or different a property.
Should we decide we don’t want to travel, yet the FCO or equivalent deem that it is safe to travel and there are no border restrictions, what would happen?
If there is no legal reason why you should not travel then normal cancellation terms and cancellation charges would apply.
Can we claim on our travel insurance if we are unable to travel?
You should check your holiday insurance conditions to check this.
The balance of my holiday is now due, do I have to pay this?
We understand you may be reluctant to pay your balance because of the uncertainty, however if you are travelling in July or August and beyond it is likely your holiday could go ahead as planned, and therefore you will need to pay your balance by the due date shown on your invoice / revised invoice.
If your balance is not received by this date we will apply an automatic cancellation in accordance with our terms and conditions.
We would like a refund of our monies rather than a change of dates. Can we have one?
Silver Holidays acts as a named agent for the owner of properties we manage and rent, when making the confirmation of your booking and on receipt of the deposit payment are sent to the property owner to confirm the booking, and hence we no longer have the funds. We have worked with most of our owners for many years and the majority are very understanding and flexible with offering alternative dates for your booking, or a credit voucher to the value of your payments made.